Terms of Service

• BedDesk (“we”) — legal name, a sole proprietorship at registered address, GSTIN GSTIN.
• Customer (“you”) — the hostel business that registers an account.
• Resident — an individual accommodated at your hostel whose data you enter into the Service.
• Acceptance happens when you create an account or first use the Service, whichever is earlier.

Cloud software for hostel operations: rooms and beds, enquiries, admissions, residents and their documents, invoicing and payment records, meal scheduling and opt-out, WhatsApp messaging to residents, and exit and settlement.

Expressly not provided: payment processing or money handling (see §6), accounting or tax filing, legal or compliance advice, uptime guarantees beyond §9, and the accuracy of any AI-assisted data extraction (§11).

• One account per hostel business. You may add staff users with roles.
• You are responsible for everything done under your account, including by your staff.
• Credentials must not be shared. Remove a staff member's access on the day they leave.
• Tell us within 24 hours if you suspect unauthorised access.

₹999 per hostel property per month — one plan, all features included.

• Exclusive of GST, currently 18%, charged additionally (₹1,179 all-in).
• Billed monthly in advance. Each additional hostel property is a separate subscription.
• Fees cover use of the Service only. Everything you charge your own residents — rent, deposit, meal credit rates, notice terms — is set entirely by you.
• Price changes: 30 days' written notice. You may cancel before a change takes effect.
• Free trial: 14 days, no card required. At trial end the account becomes read-only until you pick a plan.
• Fees are non-refundable except where the law requires otherwise.

Payment is due within 7 days of invoice. After that: reminders → read-only access at 15 days → suspension at 30 days → deletion after 60 days, following a final written warning. You can export your data at any point before deletion (§13).

The Service records those transactions for your convenience. You alone are responsible for the accuracy of what you record, for issuing valid tax invoices, and for your own tax compliance.

The Service messages residents through BedDesk’s single WhatsApp Business number, shared across every customer on the platform. You therefore agree that you will:

• obtain each resident’s explicit, recorded consent before entering their number;
• send only messages about that resident's own accommodation — rent, meals, notices, settlement;
• not send marketing, promotional, political or bulk messages to anyone;
• honour every STOP and every opt-out request immediately;
• not enter a number belonging to someone who is not your resident.

You own your data. You grant BedDesk a limited, non-exclusive licence to host, process, transmit and back it up solely to provide the Service and support. We do not sell customer or resident data, and we do not use it to train AI models.

We may use aggregated, fully anonymised statistics — for example “average occupancy across hostels on the platform” — for product improvement and marketing, provided no individual or hostel is identifiable.

• Target availability 99% per calendar month, excluding scheduled maintenance (notified 24 hours ahead) and third-party failures (§12).
• Support by email and WhatsApp, Monday–Saturday 10:00–19:00 IST, response target one business day.
• No service credits or SLA penalties. We would rather say that plainly than imply a guarantee we cannot yet back.

The Service directs residents to your own contact number for anything beyond its core functions. You support your residents; we support you.

The Service uses third-party AI to read identity documents and pre-fill admission forms, and to interpret free-text WhatsApp messages.

• Output is a suggestion, not a verified record. Every extracted field is shown for human confirmation before it is saved.
• You are responsible for checking accuracy before relying on it.
• We are not liable for loss arising from unverified reliance on AI output.
• Documents go to the AI provider only to extract fields, are not retained for training, and no full identity number is ever transmitted.

The Service depends on Vercel, Supabase, the Meta WhatsApp Business Platform, Anthropic and Resend. Their outages, policy changes and account actions are outside our control. Meta in particular may restrict or suspend WhatsApp messaging at its sole discretion, and that does not constitute a breach by BedDesk.

• Month to month. Either party may terminate on 30 days' written notice.
• We may suspend immediately for a §7 breach, non-payment under §5, or unlawful use.
• On termination you may export all your data — CSV plus document files — for 30 days. After that it is permanently deleted within 60 days, except what the law requires us to keep.
• Clauses 6, 8, 14, 15, 16 and 17 survive termination.

The Service is provided “as is”. To the maximum extent the law permits, we disclaim all implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any record it holds is accurate — records are only as accurate as what you entered.

• Neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill or data.
• BedDesk’s total aggregate liability, on any and all claims, is capped at the total fees you paid in the 12 months before the claim.
• Nothing here limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

You indemnify BedDesk against claims arising from: (a) your breach of §7 (WhatsApp) or §17 (data protection); (b) resident data you entered without a lawful basis or consent; (c) your own unlawful acts; (d) disputes between you and your residents, staff or authorities.

The full terms are in our Data Processing Addendum, incorporated by reference. See also the Privacy Policy.

Standard mutual confidentiality for 3 years after termination. Neither party is liable for events beyond reasonable control. You may not assign without our consent; we may assign on a sale of the business, with notice to you.

The laws of India apply. Courts at city have exclusive jurisdiction. Both parties will attempt good-faith resolution for 30 days before going to court.

Material changes get 15 days’ notice, by email and in the app. Continuing to use the Service after the effective date means you accept them.